Refund & Cancellation Policy
Effective: Last updated 2026-09-19 · Version: 2026-09-19
1. Trial
New workspaces get a 17-day trial of the Pro plan with no card required. When the trial ends the workspace moves to the Free plan unless you have upgraded; nothing is deleted, but features and limits above the Free plan become read-only until you upgrade.
2. Cancelling or downgrading
You can cancel or downgrade at any time from Admin → Billing. The change takes effect at the end of the paid period you are in; you keep the features you paid for until then, and you are not charged again. Your data stays in the workspace on the lower plan's terms.
3. Refunds
Subscription fees are charged in advance and are not refunded for partial periods, unused time, or unused limits, except where the law where you live requires a refund. If we charged you in error, or the Service was unavailable to you for a substantial part of a billing period because of a problem on our side, email us and we will make it right with a credit or refund.
4. Chargebacks
If you dispute a charge with your card issuer or PayPal instead of contacting us, we may suspend the workspace while the dispute is open. We would much rather fix the problem — a message to us is faster than a dispute.
5. Deleting your account
Ask from Admin → Billing or by emailing jbyron@tomonagi.com. We will confirm the request, hold your data in a read-limited state for up to 90 days in case you change your mind or need an export, and then delete it as described in the Privacy Policy.